1. Privacy Policy & Terms of service
SEEVA Herbals values your privacy and is committed to protecting your personal information when you visit our website, http://seevaherbals.com. We may collect details such as your name, contact information, address, and browsing data to process orders, improve user experience, and communicate updates or offers. Your information is securely handled and shared only with trusted third parties like payment processors and delivery partners as necessary for order fulfillment or legal compliance, and we do not sell your personal data. We use cookies to enhance website functionality and analyze usage, and you may manage these through your browser settings. Depending on your location, you may have rights under applicable laws such as GDPR and CCPA, including access, correction, or deletion of your data, and you can contact us to exercise these rights. By using our website, you agree to this policy, which may be updated periodically to reflect changes in practices or regulations.
Use of the Website
By using this website, you confirm that you are at least 18 years old or accessing the website under the supervision of a parent or legal guardian. You agree to use the website only for lawful purposes and in a manner that does not violate any applicable laws or regulations.
Product Information
We strive to ensure that all product descriptions, images, and prices on Seeva Herbals are accurate. However, we do not guarantee that all information on the website is completely error-free.
Seeva Herbals reserves the right to modify product prices, descriptions, or availability at any time without prior notice.
Orders and Payments
By placing an order on seevaherbals.com, you agree that:
- All information provided during checkout is accurate and complete.
- Payments must be made through the approved payment methods available on the website.
- We reserve the right to cancel or refuse any order if fraudulent or unauthorized activity is suspected.
2. Cancellation Policy
At Seeva Herbals, we aim to process and ship orders as quickly as possible. Please review our cancellation policy carefully before placing your order.
Order Cancellation
Orders placed on Seeva Herbals cannot be canceled once they have been processed or shipped. Since we begin processing orders shortly after they are placed, cancellation requests may not always be possible.
Cancellation Time Window
Customers may request an order cancellation within 6 hours of placing the order, provided the order has not yet been processed or shipped.
To request a cancellation, please contact our support team immediately with your order number and registered email address.
Non-Cancellable Orders
Orders that have already been processed, packed, or shipped cannot be canceled under any circumstances.
Refund for Cancelled Orders
If an order cancellation request is approved within the allowed time frame, the refund will be processed to the original payment method within 5–7 business days, depending on the payment provider.
3. Shipping Policy
At Seeva Herbals, we are committed to delivering your orders quickly and safely. Please review our shipping policy for details about order processing, delivery timelines, and shipping terms.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed or shipped on weekends or public holidays.
Once your order has been processed and shipped, you will receive a shipping confirmation message with tracking details.
Shipping Time
Delivery times may vary depending on your location. Estimated delivery time is:
- Standard Shipping: 5–10 business days
- Delivery times may vary due to logistics delays, weather conditions, or courier service issues.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout before completing the purchase.
Occasionally, free shipping promotions may be available on selected products or orders.
Order Tracking
After your order is shipped, a tracking number will be provided so you can monitor the delivery status of your package.
Delivery Delays
While we aim to deliver orders within the estimated timeframe, Seeva Herbals is not responsible for delays caused by courier services, customs processing, or unforeseen circumstances.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address at the time of purchase. Seeva Store is not responsible for orders delivered to incorrect addresses provided by the customer.
Damaged or Lost Packages
If your order arrives damaged or is lost during transit, please contact our support team within 24 hours of delivery with your order details so we can assist you.
4. Returns and Refund Policy
No Return & No Refund
At Seeva Herbals, we strive to provide high-quality products and accurate product descriptions to ensure customer satisfaction. Please read our policy carefully before making a purchase.
All Sales Are Final
All products purchased from Seeva Herbals are non-returnable and non-refundable. Once an order has been successfully placed and processed, it cannot be canceled, returned, or refunded.
Order Confirmation
Customers are advised to carefully review product descriptions, specifications, and order details before completing the purchase. By placing an order on our website, you agree to our No Return and No Refund Policy.
Exceptions
In rare cases, we may provide assistance if:
- The item delivered is damaged during shipping
- The wrong product was delivered
- The product has a manufacturing defect
In such situations, customers must contact our support team within 48 hours of delivery with clear photos or videos of the issue.
Non-Returnable Items
For hygiene, safety, and operational reasons, certain product categories may not be eligible for return or refund under any circumstances.
Return to Origin (RTO) Charges
If an order is returned to us (RTO) due to a customer’s failure to accept delivery, or incorrect address provided, a non-refundable shipping fee ofÂ
- Rs. 72 for up to 500 GrmÂ
- Rs. 82 for 500Grm to 1 Kg
- Rs. 92 for above 1 KgÂ
will be deducted from your refund
Policy Acceptance
By purchasing from Seeva Herbals, you acknowledge that you have read, understood, and agreed to this policy.
